Cookie Policy

1. Overview

At ISHOPDESI, we and our third-party partners use cookies and similar technologies to enhance your experience on our websites, mobile applications, and other digital platforms (collectively, the Sites). This Cookies Policy explains how and why we use these technologies, how long they persist, and how you can manage them. Please also refer to our Customer and Rider Privacy Policies for additional information on data processing practices.

2. What Are Cookies and Similar Technologies?

Cookies are small text files stored on your device that help our Sites function effectively. Similar technologies include web beacons, pixels, and tags. On our apps, we may use SDKs (software development kits) that collect device-related information. References to "cookies" include these technologies unless stated otherwise.

They help us ensure proper functionality (e.g., login, basket), analyze and improve performance, personalize your experience, and display relevant ads. Information collected can include preferred language, login, device/browser type, timestamps, and navigation behavior. We use both first-party and third-party cookies; see partner privacy notices for their use.

3. Types of Cookies

  • Strictly Necessary: Essential for the Sites to operate (accounts, sign-in, orders, preferences).
  • Analytics: Measure visits, traffic sources, and behavior to improve performance.
  • Functional: Provide enhanced functionality and personalization.
  • Advertising: Used by ISHOPDESI and partners to build profiles and show relevant ads across our Sites, apps, and third-party platforms; also measure ad effectiveness and enable social sharing.

4. Duration of Cookies

  • Session: Expire when you close your browser.
  • Persistent: Remain for a set period or until you delete them (see durations in the cookie management tool).

5. Managing Cookies

  • Set or change consent for non-essential cookies anytime via our cookie management tool (website) or in-app under Account > About > Cookie Settings > Customise.
  • Use browser settings to manage/block cookies; disabling some cookies may affect functionality.
  • Opt out of Google Analytics globally via Google Analytics Opt-Out. Learn more about cookies at All About Cookies.

Guidance for popular browsers: Chrome, Firefox, Safari, Internet Explorer, Edge, Opera (see their support pages). For mobile browsers, consult their help pages.

6. Email Tracking

Emails may include cookies/trackers to see opens, link clicks, device/browser/IP, and time spent, helping us improve communications.

7. SDKs on ISHOPDESI Apps

Customer App

  • Strictly Necessary SDKs: Braintree, Checkout.com, Stripe, Adyen, Braze, Facebook, Google, OneTrust, Promon, SHIELD AI, Twilio, Datadog, Lyft, Ktlint, Retrofit, Uber Rxdogtag, Reachability, Gifu, Nuke, UICKeyChainStore, FloatingPanel.
  • Analytics SDKs: Google Analytics.
  • Advertising SDKs: AppsFlyer, BrazeKit, Button, Facebook, Google, Rokt.

Rider App

  • Strictly Necessary SDKs: BrazeKit, Datadog, ISHOPDESI, Google Firebase, Google Maps, Medallia Digital, Onfido, Promon, Twilio, Zendesk Core, LeakCanary.

These SDKs support app functionality, notifications, payments, analytics, advertising, security, and customer support.

8. Further Information

A detailed cookie list (first- and third-party, purpose, and duration) is available via our cookie management tool. For questions, contact our Data Protection Officer at dataprotectionofficer@ishopdesi.com.