Q1: How do I create an ISHOPDESI account?
A1: Create an account via our website or app. By setting up an account, you agree to our Terms of Service. You can use your account to place Pick-up Orders, track orders, and access vouchers and account credits.
Q2: How does a Pick-up Order work?
A2: When you place a Pick-up Order through our app, it must be accepted by us or the Partner Store. You receive a Confirmation Notice when accepted; orders may be rejected if items are unavailable or the store is busy.
Q3: Can I cancel a Pick-up Order?
A3: Yes. Cancel anytime before the Partner Store starts preparing it ("Started Order"). After prep starts, the full cost may be charged. Voucher-paid orders follow voucher rules.
Q4: What happens if I don’t collect on time?
A4: Partner Stores hold items for 60 minutes after the target pick-up time. If uncollected, the order may be cancelled or disposed of and still charged.
Q5: What are vouchers and account credits?
A5: Vouchers are promotional credits; Account Credits are applied at ISHOPDESI’s discretion. Both can be used to pay for eligible items.
Q6: How do I use a voucher?
A6: Apply a voucher by entering the code at checkout or via the Your Offers and Rewards section. One voucher per order; single-use.
Q7: What happens if I cancel an order paid with a voucher?
A7: The voucher is not restored. If it was a New Customer Voucher, you will no longer be eligible for subsequent new customer vouchers.
Q8: Can vouchers or credits be exchanged for cash?
A8: No. Credits are non-transferable and non-cash.
Q9: What items are considered perishable?
A9: Selected fruits & vegetables, bakery items, meat, poultry, seafood, eggs, dairy, dairy alternatives, and other fresh/chilled foods sold by our partners.
Q10: What if I’m not satisfied with a perishable item?
A10: If a perishable item doesn’t meet our quality standards or is near its best-before date (day-of or next day), request a refund or account credit via Order History or support.
Q11: How does ISHOPDESI protect my personal data?
A11: We process your data in accordance with our Privacy Policy and apply appropriate security and legal bases.
Q12: How can I access, update, or delete my information?
A12: Update or delete via app/website. Some data may be retained if required by law or for legitimate business purposes.
Q13: What are my data rights?
A13: Request access, corrections, deletion, portability, withdraw consent, restrict use, object to processing, or request human review of automated decisions. Contact dataprotectionofficer@ishopdesi.co.uk.
Q14: What are cookies and why does ISHOPDESI use them?
A14: Cookies/SDKs enhance experience, improve functionality, analyze performance, personalize content, and display relevant ads.
Q15: What types of cookies are used?
A15: Strictly Necessary, Analytics, Functional, Advertising.
Q16: How can I manage or disable cookies?
A16: Use our cookie management tool, in-app settings, or your browser settings. Disabling some cookies may affect functionality.
Q17: Do ISHOPDESI emails use cookies?
A17: Yes, to measure engagement (opens, clicks, device) and improve communications.
Q18: What is ISHOPDESI’s liability for loss or damage?
A18: We are responsible for foreseeable loss resulting from our breach or lack of reasonable care. We are not liable for unforeseeable loss or user/third-party faults.
Q19: How can I contact ISHOPDESI for support?
A19: Email support@ishopdesi.co.uk. For privacy matters, contact dataprotectionofficer@ishopdesi.co.uk.
Q20: How will I be notified of changes to policies?
A20: We may notify via email, in-app notifications, or website updates. Updated policies will be clearly dated.
This FAQ consolidates the most important points of ISHOPDESI’s Terms of Service, Vouchers & Account Credit, Perishable Products, Privacy, and Cookies policies into a single reference for users.