Because most groceries are perishable, traditional returns are limited.
If something is wrong with your order, we will make it right through
replacements or refunds.
Report an issue
- Damaged, unsafe, or incorrect items: contact us within 14 working days.
- Chilled or frozen items: report issues on the day of delivery.
- Provide photos when possible to speed up resolution.
Resolutions we offer
- Replacement or redelivery of the affected item.
- A suitable substitution agreed with you.
- A refund for the affected item if replacement is not available.
Your statutory rights remain unaffected.